We currently only ship to Australia via courier for all products.
Free shipping over $100.
Standard shipping is AUD$18.45. You will be emailed a tracking code once we ship your order. Delivery to capital cities can take between 2 – 7 business days, WA and regional locations can take 5 – 10 business days. Deliveries require a signature unless you specifically request the delivery be left without a signature at your delivery address. We need this in writing.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
Customer service policy
Fivelements Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.